Medical Assistant Certification (MAC) AMCA Practice Exam

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What must be done when a patient fails to show up for an appointment?

Document in the patient's chart
Notify the doctor immediately
Written on a "no show" log
Call the patient to reschedule

The correct answer is: Written on a "no show" log

When a patient fails to show up for an appointment, it is important to maintain accurate records of such occurrences. Documenting the no-show in a "no show" log serves several important purposes. It helps track patient attendance patterns, which can inform the practice about trends regarding missed appointments. This information can be useful for assessing how to handle scheduling in the future, including potentially implementing strategies to decrease no-shows, such as reminder calls or texts. In addition, having a "no show" log ensures that the medical practice complies with any relevant policies regarding missed appointments. This log can also be helpful if there is a need to address recurring no-show behavior with the patient or assess their care continuity. Maintaining such documentation contributes to efficient practice management and can aid in resource allocation, ensuring that appointment slots are utilized effectively. While documenting in the patient's chart is also important, the specific creation of a "no show" log makes it easier to analyze patterns across multiple patients and manage scheduling practices accordingly.